FAQ

What is the minimum age requirement to play at The X-Door?

Due to the intellectual level of the enigmas, in principle it is a game for people over 16 years of age, with no age limit, but we will be glad to welcome you and your younger kids! We had lots of children of even 9/10 years old and they all had fun and even did better than some adults :-), but we have to warn you that the game is designed for people over 16 years old and that you will need you attention and concentration focused on the game to completely enjoy the experience, so you decide depending on the skills and personality of your children.

If you are teenagers, please notice that you have to come in company of at least one adult over 18 years old and this person will have to enter to the room with you or wait for you inside our premises. We reserve the right to ask you for your ID´s to check your age.

Up to what age can a person play The X-Door?

There is no age limit. The game does not require any physical stress, just  observation skills, ingenuity and teamwork, so anybody with normal intellectual conditions can play. It is a very nice activity to play as a family, with your children, parents, grandparents…

Are there frightening shocks or terror scenes in the game?

In our game “The Dark Years”, there are scary surprises/elements of terror if you choose to play the “terror” mode. If you choose the “normal” mode, there won’t be any, as they would be eliminated from the game.

However, in all our games there is a countdown. If you think this can cause anxiety, it is your responsibility to decide whether you enter the game or not. In any case, should  you feel anxiety for any reason, you can always leave the room at any time, and our game master will be watching at all times to ensure everything goes well.

Does it require physical strength or agility?

Absolutely not. At The X-Door you only need your ingenuity, your observation skills and teamwork. Moreover, everything you need to resolve the game and escape from the room is found inside the room. Under no circumstances is it allowed to use exterior personal elements in the game.

How we should dress?

As you want… No matter with it.

What is the cost of the game?

You can check the characteristics of each game and prices in the Booking section.

Can I cancel my booking?

On the booking day cancellations are not accepted. We are sorry but we will not be able to refund your money.

If you wish to cancel 1 or 2 days before the booking date, we will  not be able to refund your money but we will offer you the possibility of changing the date and time of your booking.

If you wish to cancel 3 days before  the booking date, we will refund your money.

In any case, please contact us by e-mail at info@thexdoor.com, mentioning your full name, booking number, date and time.

Can I play if I am claustrophobic?

Very many claustrophobic people have played at the The-XDoor with no problems. In any case, the Game Master is always present and ready to help should any problem arise.

Can I play if I am pregnant?

Many pregnant women have played with no problems, because The X-Door does not require any type of physical effort but our game “The Darks Days” can be played in terror mode, with high adrenalin  moments, so take it on consideration. If you select that kind of game, you play under your responsability.

Can a player leave the room at any time?

Yes, for any reason whatsoever. If for any reason a player wants to leave the room, he/she must do so following the Game Master´s instructions. Should the player feel any type of indisposition, he/she must leave the room accompanied by another person.

Can I book a date earlier than the minimum booking dates allowed?

If you wish to book a game earlier than the booking system, please write to us at info@thexdoor.com and we will discuss your request together.

What are the forms of payment?

We accept payment by bank transfer or in cash the same day you come to play. Credit card payment is NOT AVAILABLE.

How can I give someone a gift voucher for The X-Door?

Contact us by e-mail at info@thexdoor.com and we will send you an e-mail with instructions.

Why do i need to be punctual?

The X-Door is a “live” game. After you there are other teams waiting to play in the same room, so if you are late, this will cause a delay for the others. For this reason, if you arrive late, you will forfeit your booking.

Once a game is over, our Game Master needs some time to clean up and get everything ready for the next game again. Thus, we would appreciate that you do not come too early as we will not be able to assist you. 5 minutes ahead of time is more than enough.

Can wheelchair users play?

Our games require, most of all, observation skills, thinking, team-working and organization skills but there are some small physical parts on them so your team must have at least one member without mobility problems.
We are very sorry but the size and surfaces of our rooms are not proper for wheelchair users. Feel free to contact us to let us know your specific requirements and see if there is a way for you to come to enjoy The X-Door experience

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